Return Policy

For LED Strips

If a customer does not like their LED strip within one week of arrival, although it is the best LED strip on the market, they can request a return label to viralledshelp@gmail.com to get a refund for the strip and not the shipping charge. Your refund will be issued once the strip has arrived at Viral LEDs and they assure that the product is indeed in good condition.

For DIY Kits

If a customer does not like their DIY Kit, even if assembled, they can request a return label to viralledshelp@gmail.com to get a refund for the DIY Kit and not the shipping charge. If already assembled, you will most likely have to find your own box. And, the shipping charge for the assembled cloud will be subtracted from the $85. Your refund will be issued once the DIY Kit has arrived at Vira lLEDs and they assure that the product is indeed in good condition.